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What are the costs and delivery times?
Shipping costs are € 10.00. Shipping is free for all those who make purchases for a total amount equal to or greater than € 200.00.
Delivery times vary from 2 to 4 working days.
What are the accepted payment methods?
The accepted payment methods are: credit or debit card (VISA, MASTERCARD, AMERICAN EXPRESS), Paypal, bank transfer.
My card has been declined, what should I do?
If your card has been declined, we recommend that you try to insert a different credit card or select one of the other payment systems accepted by the system. Finally, we advise you to check that the card belongs to the supported circuits (VISA, MASTERCARD, AMERICAN EXPRESS).
For more information, we recommend that you contact your credit institution.
ORDERS
Can I change or change the delivery address of my order?
To change or change the delivery address, you can contact us by phone at +39 0883 510681 or send an e-mail to info@vinifieramosca.com with the subject order number you are referring to.
Can I track the status of my order?
As soon as you have completed your order, you will receive a confirmation e-mail. Once prepared and shipped, your order will be assigned a tracking code, which will allow you to inform you about the status of the shipment.
I received a damaged bottle or I don’t like it: can I be refunded?
In the event that the product received is not to your liking, you can exercise the right of withdrawal, no later than 14 working days from the purchase, by sending a written communication to the address Società Coperativa Agricola – Via degli Artigiani, 13 Barletta (BT ) 76121 Italy or by e-mail, at the address: info@vinifieramosca.com.
The products must be returned intact to Società Coperativa Agricola within 14 days from the date of receipt. Società Coperativa Agricola will make the refund within a maximum period of 14 days. If the purchased product is damaged and / or spoiled, you can obtain a replacement provided that:
– report the defect, no later than 2 months after discovery, by registered letter with return receipt to the address Società Coperativa Agricola – Via degli Artigiani, 13 Barletta (BT) 76121 Italy or to the e-mail address info @ vinifieramosca. com. |
For more details, please consult the full text of art. 14 of the General Conditions on our site.